Return Policy

Effective May 5, 2017, All Purchases Are Final.

For all purchases prior to May 5, 2017, if you are not completely satisfied, we will provide a refund until June 2, 2017, unless an exception noted below applies. We will apply your refund, less shipping and handling, to the original form of payment. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.

The following exceptions apply:

  • Unopened and unused electronics may be returned until June 2, 2017. Opened but unused electronics returned with all original manuals, accessories, and packaging, until June 2, 2017, may be returned but are subject to a 10% restocking fee. After June 2, 2017, any defective product must be returned to the manufacturer.
  • Tents, ice houses, tree stands, waders, and kayaks may be returned until June 2, 2017, if they are unopened and unused. Tree stands may not be returned if opened. Used products returned within this time period may be returned but are subject to a 10% restocking fee.
  • Firearms, ammunition, primers, reloading powder, black powder, generators, bows, crossbows, and trolling motors may not be returned.
  • Footwear may be returned until June 2, 2017, provided the footwear has been used under the manufacturer’s specified conditions. Normal wear and tear guidelines apply. A valid receipt must be presented at the time of return.

FREE Returns for online purchases in store until June 2, 2017

For your convenience, you may also return your purchase to your nearest Gander Mountain store for Free. To return merchandise to a Gander Mountain store you must:

  • Have the packing slip that was included with your order.
  • Have a valid photo ID and the credit card used to make the purchase.
  • Include all original packing materials, manuals, and accessories with the product.

To locate your nearest Gander Mountain store, click here.

Returns by Mail until June 2, 2017

You may return your online purchase through the mail. To return your purchase:

  • Fill out the return information on the back of the packing slip and include it with the merchandise.
  • Indicate the reason for the return.
  • Send Returns to:
    Gander Mountain Customer Returns Center
    5398 Martin Luther King Jr. Highway
    Greenville, NC 27834
  • For your protection, please insure your package for its full value. Unfortunately, we cannot accept parcels sent freight collect or COD. Refused shipments are subject to a 10% restocking fee, and original shipping and handling will not be refunded on refusals.

Damaged Shipments

If your items arrive damaged, please keep all boxes and packing materials and immediately contact customer service at 1-888-542-6337 for further instructions. Our hours are:
Monday-Saturday, 8am-9pm ET
Sunday, 9am-9pm ET

Additional information about your returns

Should you have any questions about your return, please call 1-888-542-6337. Our hours are:
Monday-Saturday, 8am-9pm ET
Sunday, 9am-9pm ET